Personal Information Protection Policy
We are a rental guarantee company that provides a service to support the "peace of mind" of lessors and tenants of rental properties. We declare that, in carrying out our rental guarantee business, we shall establish, implement and maintain a personal information protection policy that covers the following provisions in order to lawfully and properly use and manage all personal information handled in the course of business.
- We will comply with the laws and regulations concerning the handling of personal information such as the "Act on the Protection of Personal Information" and guidelines and other norms established by the national government in connection with the handling of personal information handled in the course of all business operations as well as the personal information of the employees, etc. In addition, we shall establish a personal information protection management system in accordance with the Japanese Industrial Standard "Personal Information Protection Management System - Requirements" (JIS Q15001) to protect personal information.
- When acquiring and using personal information, we shall specify the purpose of use, and shall not handle the personal information (for unintended use) beyond the scope necessary to achieve the specified purpose of use. In addition, we shall take appropriate control measures to prevent unintended use.
- We shall not provide the acquired personal information to any third party except with the consent of the principal person or in accordance with laws and regulations, etc.
- If we receive a complaint or inquiry regarding the handling of personal information, we shall promptly investigate the related facts, etc. and respond in good faith within a reasonable period of time.
- We shall take organizational, human, physical, and technical safety measures to appropriately manage the acquired personal information, and work to prevent and correct any leakage, loss, or damage of personal information.
- In light of changes in social conditions and the environment, we shall continue to review our personal information protection management system and improve our efforts to protect personal information.
Zenhoren Co., Ltd.
President Yukiharu Sako
Established: April 1, 2005
Revised: October 1, 2018
[Inquiry on Personal Information Protection Policy]
Tel.: 03-6327-5843 (Hours of operation: Weekdays between 9:00 a.m. to 6:00 p.m.)
Disclosure of information on personal information
Zenhoren Co., Ltd.
Personal Information Protection Manager
Corporate General Manager
1. Purpose of Use of Personal Information
We use personal information and retained personal data to the extent necessary to achieve the following purposes of use.
We will take the following measures for the safe management of personal information and retained personal data.
We will take measures for the safe management of personal information and strive to prevent leaks, etc. by maintaining a system and internal rules for the protection of personal information, educating and informing employees, controlling access to areas where personal information is handled, controlling access to personal information, introducing anti-virus software, and taking other information security measures. We will also take measures to prevent leakage, etc., of personal information. In addition, personal information that is no longer in our possession will be securely disposed of or erased by appropriate means.
In order to ensure that these security control measures are properly implemented, we have obtained the Privacy Mark and will continue to maintain and improve our personal information protection system.
<Personal Information of Customers>
- * (i) For the exercise of rights and performance of obligations under contracts and laws, etc. related to our business.
- * (ii) For the proper and smooth execution of our business.
- * (iii) For the appropriate and smooth execution of transactions with customers, such as business communications and sending greeting cards in connection with the transactions.
- (iv) For the appropriate and smooth execution of any entrusted business, if any other business operator, etc. has entrusted us with all or part of the processing of personal information or in any other similar cases.
- (v) To process statistical data in a format that does not identify individuals and use it for internal analysis.
<Personal Information of Employees, Job Applicants, and Former Employees>
- * (i) For our recruitment and employment screening.
- * (ii) For the labor management of employees.
- * (iii) For the provision of information to and communication with former employees, etc.
<Personal Information of Shareholders>
- * (i) For the exercise of rights and performance of obligations under the Companies Act.
- * (ii) For the provision of various benefits from the company to shareholders in their capacity as shareholder.
- * (iii) For the implementation of various measures to facilitate the relationship between the shareholders and the company from the viewpoint of the relationship between the members of an association and the association.
- * (iv) For the management of shareholders such as creation of shareholders' data based on the prescribed standards under various laws and regulations.
<Specific Personal Information of Employees, Candidate Employees under Recruiting Activities, Outside Experts, and Shareholders, etc.>
- * (i) For the clerical work of filling personal numbers of employees, candidate employees under recruiting activities, outside experts, and shareholders, etc. in the certificate of income tax withheld from regular pay, payment record and notification of acquisition of health insurance/employee pension insurance insured status, etc. and submitting them to the administrative agencies, etc. or health insurance society, etc. under the laws and regulations.
Among the purposes of use specified in 1. above, those for retained personal data are marked with *.
2. Recording of Calls
As a general rule, we shall record customer calls in order to improve the quality of customer service and to accurately understand and respond to customers' requests and desires.
3. Procedures for Disclosure and Correction, etc.
We shall accept the principal person's request for disclosure of retained personal data, notification of the purpose of use, correction, etc. of retained personal data (if such data is contrary to facts, etc.), suspension of use, etc. and suspension of third-party provision (hereinafter referred to as "Disclosure, etc.").
(1) Contact for request of Disclosure, etc.
- Contact office for inquiry on personal information
-
If you send us your request by mail, please send it to the following address with the required documents attached to the prescribed form of request.
22F S-TEC Joho Bldg. 1-24-1, Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8373
(2) What to submit
- Request Form for Disclosure, etc. of Personal Information
- Document for identifying the principal person (driver's license, passport, "My Number" card (face side), etc.)
- If the request is made through a legal representative, a document certifying that the representative has been authorized as the legal representative, in addition to that specified in (ii) above.
- If the request is made through an agent, power of attorney in the form prescribed by us and a certificate of seal impression executed by the principal person, in addition to that specified in (ii) above.
*If an individual number or sensitive personal information is shown on the submitted documents, please black out such information before submission.
*Please download and use our prescribed form:
(3) Fee
Please note in advance that we will charge a fee of 1,000 yen and the consumption tax thereon for each request for disclosure or for notification of the purpose of use, among the above requests. In the case of a request by mail, please pay the fee by bank transfer, etc.
For more specific procedures for the request for Disclosure, etc. please contact:
4. Consultations and complaints regarding the handling of personal information
For inquiries regarding the Company's handling of personal information, such as complaints and other inquiries, please contact the following contact.
［Inquiries regarding the handling of personal information］
Contact office for inquiry on personal information
22F S-TEC Joho Bldg. 1-24-1, Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8373
Tel.: 03-6327-5843 (Hours of operation: Weekdays between 9:00 a.m. to 6:00 p.m.)